This Privacy Policy explains how hd4 collects, uses, stores, and protects your personal data when you use the hd4 platform. We are committed to handling your information responsibly and transparently.
Last updated: June 2026
hd4 applies industry-standard encryption and access controls to protect your personal information. Your account data, payment details, and KYC documents are stored securely and accessed only by authorised personnel.
hd4 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data shared with partners is limited strictly to what is necessary for service delivery and regulatory compliance.
You have the right to access, correct, and request deletion of your personal data held by hd4, subject to applicable legal and regulatory retention requirements. Contact [email protected] to exercise these rights.
Identity documents including CNIC copies submitted for KYC verification on hd4 are processed and stored in accordance with applicable data protection standards. They are not used for any purpose beyond identity verification and regulatory compliance.
hd4 uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform performance. You can control cookie settings through your browser. Disabling certain cookies may affect platform functionality.
hd4 may send you transactional messages related to your account activity. Promotional communications are sent only where you have opted in. You may update your communication preferences within your hd4 account settings at any time.
IMPORTANT: This Privacy Policy ("Policy") describes how hd4 ("hd4", "we", "us", "our") collects, uses, stores, shares, and protects personal data provided by or collected from users ("Player", "you", "your") of the hd4 platform at hd4.club and through any associated Android application. By registering an hd4 account or using the platform, you acknowledge that you have read and understood this Policy.
1.1 hd4 is an online betting and casino platform serving English-speaking Pakistani users. Operating hd4 requires us to collect and process personal data so that we can verify your identity, process payments, provide you with access to betting and gaming services, and comply with our legal and regulatory obligations.
1.2 This Policy applies to all personal data collected through hd4.club, the hd4 Android application, and any correspondence or communications between you and hd4. It should be read alongside our Terms & Conditions, which also apply to your use of hd4.
1.3 hd4 takes data privacy seriously. We do not collect data beyond what is necessary for the purposes described in this Policy, and we do not sell or rent personal data to third parties for their commercial gain.
hd4 collects personal data in the following categories:
When you register an hd4 account, we collect: your full name, Pakistani mobile number, date of birth, and any additional information submitted during the registration flow. This data is necessary to create and maintain your account.
To comply with anti-money laundering and Know Your Customer requirements, hd4 collects copies of your CNIC (Computerised National Identity Card) and may request supporting documentation such as proof of address or payment method verification. This data is processed solely for identity verification and regulatory compliance purposes.
When you make deposits or request withdrawals, hd4 collects data relating to the transaction, including payment method details (such as your JazzCash or Easypaisa account number, or bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah transfers), transaction amounts in PKR, and transaction timestamps. hd4 does not store full card numbers or payment credentials — payment processing is handled by third-party providers who maintain their own data security standards.
hd4 automatically collects data about how you use the platform, including: pages visited, games played, bet amounts and outcomes, session duration, device type, operating system, IP address, and browser or app version. This data is used to improve platform performance, detect fraud, and personalise your experience.
When you contact hd4 support or communicate with us through any channel, we retain records of that communication including the content of messages and any attachments you provide. This data assists us in resolving your query and maintaining service quality records.
hd4 uses cookies and similar tracking technologies as described in Section 7 of this Policy.
hd4 uses the personal data it collects for the following purposes:
4.1 Contractual Necessity. Processing your registration data, KYC documents, and financial data is necessary for the performance of the contract between you and hd4 governing your use of the platform.
4.2 Legal Obligation. hd4 is required by applicable law and regulatory requirements to collect and retain certain data including KYC documentation and transaction records. This processing is mandatory and cannot be opted out of by the player.
4.3 Legitimate Interests. hd4 processes usage data and fraud detection data on the basis of its legitimate interests in operating a secure and properly functioning platform. These interests do not override your fundamental data rights.
4.4 Consent. Where hd4 sends promotional communications or uses non-essential cookies, it does so on the basis of your consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5.1 hd4 does not sell, rent, or trade your personal data to third parties for their own commercial purposes.
5.2 hd4 shares personal data with third parties only in the following circumstances:
6.1 hd4 retains personal data for as long as your account remains active and for such further period as is required by applicable law or necessary for the purposes described in this Policy. Anti-money laundering regulations typically require retention of KYC and transaction records for a minimum of five years following the closure of an account.
6.2 When data is no longer required for its original purpose and no legal retention obligation applies, hd4 will securely delete or anonymise it in accordance with its internal data retention procedures.
6.3 Upon account closure at your request, hd4 will cease processing your data for operational purposes but will retain records for the minimum legally required retention period before deletion.
7.1 hd4 uses cookies and similar technologies including local storage and session tokens on its website and Android application. Cookies serve the following functions on hd4:
7.2 You can control cookie settings through your browser or device settings. Blocking essential cookies will prevent you from logging in to your hd4 account. Disabling performance and analytics cookies has no effect on your ability to use the platform.
8.1 hd4 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include: encrypted data transmission (TLS/SSL), access controls limiting personnel access to personal data to those with a legitimate need, and secure storage of KYC documentation.
8.2 While hd4 takes reasonable steps to protect your data, no method of internet transmission or electronic storage is completely secure. hd4 cannot guarantee absolute security and is not liable for breaches that result from circumstances outside its reasonable control.
8.3 You are responsible for maintaining the security of your hd4 login credentials. If you believe your account has been compromised, contact [email protected] immediately and change your password.
Subject to applicable law, you have the following rights with respect to your personal data held by hd4:
To exercise any of these rights, contact hd4 at [email protected]. hd4 will respond to verified requests within a reasonable timeframe. Identity verification will be required before your request can be processed.
10.1 hd4 does not knowingly collect personal data from persons under the age of 18. The hd4 platform is strictly intended for adults aged 18 and over. If hd4 discovers that personal data of a minor has been collected, it will take immediate steps to delete that data and close the associated account.
10.2 If you believe that a minor has registered on hd4, please contact us immediately at [email protected] with relevant details so that we can investigate and act promptly.
11.1 The hd4 platform may reference third-party services including payment providers. hd4 is not responsible for the privacy practices or content of third-party websites or services. When you interact with third-party payment processors such as JazzCash or Easypaisa, their own privacy policies apply to the personal data you provide directly to them.
12.1 hd4 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Material changes will be communicated to registered players by notice on the hd4 platform or via their registered mobile number. The revised Policy will be effective from the date of publication at hd4.club/privacy-policy. Continued use of hd4 after that date constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or hd4's handling of your personal data, please contact us:
Email: [email protected]
hd4 aims to acknowledge all privacy-related enquiries within 48 hours on business days. Complex data subject access requests may take up to 30 days to fulfil. Identity verification is required for all data subject requests to protect against unauthorised disclosures.
Our support team is ready to help Pakistani players with data access requests, account queries, and privacy concerns — in plain English, promptly.
Contact hd4 Support[email protected] | 18+ only | Please gamble responsibly